Training : Our Terms

Booking a Course

When a course is booked a course confirmation must be sent to us either by Email, Fax or by Post. This is constitute a firm contract with Grey Software Services. We will also confirm the course booking in writing.

Payment

When a course is booked an invoice is sent to you which is payable before the completion of the course, unless other arrangements have been made with Grey Software Services. All cheques must be made payable to "Grey Software Services". All prices quoted exclude VAT.

Application Training Courses Cancellation Fee

If you wish to cancel or postpone a course, you must advise Grey Software Services Ltd by Email, Fax or Telephone. We will confirm the cancellation or postponement with you by Email, Fax, by Letter or Telephone. If a course is cancelled by yourselves with less than 6 working days notice the full fee is payable, however you may apply for a course within the following 6 months.

Technical and Programming Courses

Prices quoted exclude VAT. All fees must be paid in full, prior to commencement of course or within 15 days of invoice date, whichever is sooner. An administrative fee of £25 + VAT is payable if written cancellation reaches us at least 15 days before the start of the course. For less than 15 days notice, the full fee will be charged. Substitutions may be made at any time. Transfers will be accepted if made 15 days before the start of the course. Later transfers will be made at our discretion. Grey Software Services Ltd reserves the right to cancel a course at short notice, due to events beyond our control. In such cases, alternative dates will be offered. If these are unacceptable, a full refund of the course fee will be made.

Programme Changes

We reserve the right to modify the programme or offer alternative course dates if this proves necessary.