About Us : Our Processes

• Face to Face meeting with you
• Training Needs Analysis (TNA)
  This is used to assess the current skillset of your employees
• Course Outline developed with your input and approved by you
• Courseware development with your input and approved by you
• Pilot Training session
  If you wish we can Implement your Company Policies and Procedures in the training,
  which takes this away from IT / Help Desk employees
• Training Implemented
• Delegate Evaluation
• Feedback to you
• Follow up training for employees if required